Bill Payment Options

About Your Bill

Utility bills are generated every month. Billing statements used by the City show all the component charges and the actual consumption.

Bills are due and payable when rendered. If payment is not received within twenty-one (21) days after the billing date, it is considered late and is assessed a delinquent charge in the amount of 5% per month on the unpaid balance. If service is disconnected, there will be a $30 reconnection fee and the entire account balance must be paid in full to have service restored.

If you are building or refilling a pool, the City has a program designed to adjust the sewer component of your utility bill. You must contact the Utility Customer Service Department to have the Water Department read the meter before and after the pool is filled. There is a $22.00 charge for these extra readings. Therefore, based on the current sewer charges, this program is not cost beneficial unless your pool is over 3,000 gallons. This service is not available to residents that are on the Pinellas County sewer system.

What To Do If Your Water Consumption Is Higher Than Normal

Leaks in your water distribution system are sometimes easy to detect by the sound. The most common leaks occur in the toilet. If there is a leak, the water level in the tank will normally remain low long after a flush therefore, the ball float never raises high enough to close the valve and the water runs continuously.

Some leaks in the toilet system can be very slow and more difficult to detect. However, one excellent method of spotting a slow leak is to put a couple of drops of food coloring into the tank. Leave the toilet untouched for an hour or so. If the coloring shows up in the bowl, it means the water is seeping past the ball stopper and the flush system is leaking. Test tablets are also available at the Utility Customer Service window during normal business hours.

You may also check for leaks by making sure all the water is turned off in the house and ensuring that all outside faucets are off. After confirming that all faucets are off, locate your water meter and determine if the dials are moving. If any of the dials are moving and all water is off, you have a leak somewhere from your meter to your house. If no faucets or toilets have a leak, a plumber should be called to review your system.

If you have any questions or concerns, you may contact Utility Customer Service in person, by phone, or by email during normal business hours.

Water/Sewer Administrative Adjustment Policy

Returned Checks

There is a minimum charge of $25.00 for service and handling each time a check is returned to us by the bank. If your service has been disconnected for returned check, the entire outstanding balance plus all returned check fees must be paid before the service is restored. In the event that two returned checks are presented in a twelve-month period the account will be placed on a cash only basis for six months. If another check is returned the account will be permanently placed on “Cash Only Basis.”