The Official Website of the City of Gulfport

Bill Payment Options

For Online Utility Bill Payment Options, please read the following:

  • We accept Visa, Mastercard, Discover and American Express.
  • First time users will be required to register to use the service. Please have your Email Address, Account Number(on your Utility Bill) and last payment amount ready.
  • You only need to register once. You may add multiple utility accounts to your registration.
  • If your service has been disconnected you must pay your full account balance in order to have the service reconnected.

With Gulfport’s online payment system:

  • The payment program is real-time. When you make a payment, it shows up on your account as a pending payment right then!
  • Current and prior year account history is available.
  • A “Contact Us” link will allow you to email the City.
  • You can change your email address/login id quickly and easily.
  • You can pay multiple accounts at the same time.

Hours: Monday – Friday,  8:00 a.m. – 4:30 p.m.
Phone: 727-893-1016

Hours: Monday – Friday,  7:00 a.m. – 3:30 p.m.
Phone: 727-893-1089

Hours: The Gulfport Marina Ship Store is open seven (7) days a week, three hundred sixty three (363) days a year.
Phone: (727) 893-1104

Other Utility Bill Payment Options

Credit Cards – Credit/Debit card payments may be made in person, by phone, or online. We accept Visa, Mastercard, Discover and American Express. A $3.25 convenience fee will be applied when paying by phone.

Direct Debit – Sign up for AutoPay (automatic debits) from your bank account: Gulfport Utilities Direct Debit Form
Be sure to include a voided check, savings deposit slip or have your bank complete the form. You may return the form via our drop box located at City Hall, 2401 53rd Street South, Gulfport FL or scan and email the completed forms to

Mail – Send the bill stub with your check information in the envelope provided with your statement to:

City of Gulfport Utilities Customer Service Department
Gulfport City Hall
2401 53rd Street South
Gulfport, FL 33707

Payment drop box – Deposit a check or money order in our secure payment box. Please enclose your utility stub to ensure accurate payment processing, envelopes are on site to assist you:
Located to the Right of the Front Door, Gulfport City Hall Complex, 2401 53rd Street South


About Your Bill

About Your Bill

Utility bills are generated every month. Billing statements used by the City show all the component charges and the actual consumption.

Bills are due and payable when rendered. If payment is not received within twenty-one (21) days after the billing date, it is considered late and is assessed a delinquent charge in the amount of 5% per month on the unpaid balance. If service is disconnected, there will be a $30 reconnection fee and the entire account balance must be paid in full to have service restored.

If you are building or refilling a pool, the City has a program designed to adjust the sewer component of your utility bill. You must contact the Utility Customer Service Department to have the Water Department read the meter before and after the pool is filled. There is a $22.00 charge for these extra readings. Therefore, based on the current sewer charges, this program is not cost beneficial unless your pool is over 3,000 gallons. This service is not available to residents that are on the Pinellas County sewer system.

What To Do If Your Water Consumption Is Higher Than Normal

What To Do If Your Water Consumption Is Higher Than Normal

Leaks in your water distribution system are sometimes easy to detect by the sound. The most common leaks occur in the toilet. If there is a leak, the water level in the tank will normally remain low long after a flush therefore, the ball float never raises high enough to close the valve and the water runs continuously.

Some leaks in the toilet system can be very slow and more difficult to detect. However, one excellent method of spotting a slow leak is to put a couple of drops of food coloring into the tank. Leave the toilet untouched for an hour or so. If the coloring shows up in the bowl, it means the water is seeping past the ball stopper and the flush system is leaking. Test tablets are also available at the Utility Customer Service window during normal business hours.

You may also check for leaks by making sure all the water is turned off in the house and ensuring that all outside faucets are off. After confirming that all faucets are off, locate your water meter and determine if the dials are moving. If any of the dials are moving and all water is off, you have a leak somewhere from your meter to your house. If no faucets or toilets have a leak, a plumber should be called to review your system.

If you have any questions or concerns, you may contact Utility Customer Service in person, by phone, or by email during normal business hours.

Water/Sewer Administrative Adjustment Policy

Returned Checks

Returned Checks

There is a minimum charge of $25.00 for service and handling each time a check is returned to us by the bank. If your service has been disconnected for returned check, the entire outstanding balance plus all returned check fees must be paid before the service is restored. In the event that two returned checks are presented in a twelve-month period the account will be placed on a cash only basis for six months. If another check is returned the account will be permanently placed on “Cash Only Basis.”

Payment Methods

Payment Methods

For your convenience, the City of Gulfport accepts the following forms of payment:

• Credit/Debit card payments – Credit/Debit card payments may be made in person, by phone, or online. We accept Visa, Mastercard, Discover and American Express.
• Cash or Check – accepted by mail, in person, or in the drop box located outside of City Hall
• Direct Debit – Automatic payment of your utility bill from your checking or savings account

Utility Deposits

Utility Deposits

As of October 1, 2020, all new accounts (owner or tenant) must pay a utility deposit of $200.00. This refundable deposit is applied to the last utility bill and the remaining balance will be refunded when your service is disconnected. Commercial and multi-family account utility deposits are calculated based on two (2) times the estimated monthly utility bill for the property.