The Official Website of the City of Gulfport

Utility & Marina Bill Payment Options

Customer Service Telephone: 727-893-1016
Customer Service Email:

With Gulfport’s online payment system:

  • The payment program is real-time. When you make a payment, it shows up on your account as a pending payment right then!
  • Current and prior year account history is available.
  • A “Contact Us” link will allow you to email the City.
  • You can change your email address/login id quickly and easily.
  • You can pay multiple accounts at the same time.

For Online Utility Bill Payment Options Please Read the following:

  • We accept Visa, Mastercard, Discover and American Express.
  • First time users will be required to register to use the service. Please have your Email Address, Account Number(on your Utility Bill) and last payment amount ready.
  • You only need to register once. You may add multiple utility accounts to your registration.
  • If your service has been disconnected you must pay your full account balance in order to have the service reconnected.

Other Utility Bill Payment Options

Credit Cards – Credit/Debit card payments may be made in person, by phone, or online. We accept Visa, Mastercard, Discover and American Express. A $3.25 convenience fee will be applied when paying by phone.

Direct Debit – Sign up for AutoPay (automatic debits) from your bank account: Gulfport Utilities Direct Debit Form
Be sure to include a voided check, savings deposit slip or have your bank complete the form. You may return the form via our drop box located at City Hall, 2401 53rd Street South, Gulfport FL or scan and email the completed forms to

Mail – Send the bill stub with your check information in the envelope provided with your statement to:

City of Gulfport Utilities Customer Service Department
Gulfport City Hall
2401 53rd Street South
Gulfport, FL 33707

Payment drop box – Deposit a check or money order in our secure payment box. Please enclose your utility stub to ensure accurate payment processing, envelopes are on site to assist you:
Located to the Right of the Front Door, Gulfport City Hall Complex, 2401 53rd Street South


Utility Customer Service Information

Phone: 727-893-1016

Customer Service Email:

The City’s Utility Customer Service Department is located at the City Hall Complex at 2401 53rd Street South and is open Monday through Friday from 8:00am to 4:30pm. You can also reach the Customer Service Department by dialing 893-1016. There are convenient locations where you can drop your utility payment off. During normal business hours at the Customer Service window, and after hours you may drop payments at the drop box located by the front door of the City Hall Complex. When paying your utility bill in person or dropping off the payment, please bring or enclose your utility stub to ensure accurate payment processing.

Water/Sewer Rate Structure
Duke Energy - Online Bill Payment/ Report an Outage

Duke Energy and Progress Energy have merged to create the new Duke Energy, the nation’s largest utility.

Continue to Duke Energy Online Bill Payment (External Website)

Providing reliable power is a priority for Duke Energy. However, sometimes there are circumstances beyond our control when you will lose power. This tool was created to help you monitor and track outages – helping you plan around this situation. Some of the features you can take advantage of include:

  • Access to the latest outage information 24/7
  • Map or table format views
  • County-specific estimates of power restoration when available
  • Two settings – Storm and non-storm mode (driven by outage volume)
  • A GoTo feature for searching outages by address (for security purposes, outage information will be returned to the city level)
  • A Favorites feature for fast access in the future

Continue to the Duke Energy Outage Maps Tool (External Website)FAQs About Power Outages (External Website)Report an Outage (External Website)

Spectrum Networks - Utility Customer Service Information

The City of Gulfport no longer accepts Bright House/Spectrum payments. (discontinued 12/31/2015)

Click the button below to go directly to

Continue to Spectrum (External Website)

Water Facts

Water Facts

A nationwide survey shows that the average adult uses 60 gallons of water a day. A load of laundry uses up to 90 gallons of water. Filling a bathtub uses up to 30 gallons of water. A five-minute shower requires 12 to 35 gallons of water. Flushing your toilet uses 1.6 to 7 gallons of water. Handheld hoses use 15 gallons per minute.

What To Do If Your Water Consumption Is Higher Than Normal

What To Do If Your Water Consumption Is Higher Than Normal

Leaks in your water distribution system are sometimes easy to detect by the sound. The most common leaks occur in the toilet. If there is a leak, the water level in the tank will normally remain low long after a flush therefore, the ball float never raises high enough to close the valve and the water runs continuously.

Some leaks in the toilet system can be very slow and more difficult to detect. However, one excellent method of spotting a slow leak is to put a couple of drops of food coloring into the tank. Leave the toilet untouched for an hour or so. If the coloring shows up in the bowl, it means the water is seeping past the ball stopper and the flush system is leaking. Test tablets are also available at the Utility Customer Service window during normal business hours.

You may also check for leaks by making sure all the water is turned off in the house and ensuring that all outside faucets are off. After confirming that all faucets are off, locate your water meter and determine if the dials are moving. If any of the dials are moving and all water is off, you have a leak somewhere from your meter to your house. If no faucets or toilets have a leak, a plumber should be called to review your system.

If you have any questions or concerns, you may contact Utility Customer Service in person, by phone, or by email during normal business hours.

About Your Bill

About Your Bill

Utility bills are generated every month. Billing statements used by the City shows all the component charges and your actual consumption. The City charges a minimum water consumption of 2,000 gallons per cycle. This has been built into the City’s rate structure to maintain the highest quality of service at a reasonable cost to the entire City.

Bills are due and payable when rendered. If payment is not received within twenty one (21) days after the billing date, it is considered late and is assessed a delinquent charge in the amount of 1 ½% per month on the unpaid balance. If your service is disconnected there will be a $28 reconnection fee and your entire account balance must be paid in full to have your service restored.

If you are building or refilling a pool, the City has a program designed to adjust the sewer component of your utility bill. You must contact the Utility Customer Service Department to have the Water Department read the meter before and after the pool is filled. There is a $21.00 charge for these extra readings. Therefore, based on the current sewer charges, this program is not cost beneficial unless your pool is over 3,000 gallons. This service is not available to residents that are on the Pinellas County sewer system.

Another service the City offers is “Standby Charge”. If you are leaving the area for three months or longer, you may find it saves you money to have your water turned off at the meter thus placing your account on what we call “Standby”. If your account is not on “Standby” you will be charged a minimum bill of $86.58 per unit. On “Standby” your monthly charge is $45.72 per unit. Per City Ordinance, the standby charge includes an $21.23 charge for sewer, $12.65 for garbage, $9.45 storm water and $2.39 for recycling. Keep in mind there is a $14.00 charge to turn the water off and a $14.00 charge to reconnect your service. Therefore, this City service provided is only cost beneficial if you are going to be gone longer than three months.

Utility Deposits

Utility Deposits

As of October 1, 2020, all new accounts (owner or tenant) must pay a utility deposit of $200.00. This refundable deposit is applied to the last utility bill and the remaining balance will be refunded when your service is disconnected. Commercial and multi-family account utility deposits are calculated based on two (2) times the estimated monthly utility bill for the property.

Returned Checks

Returned Checks

There is a minimum charge of $25.00 for service and handling each time a check is returned to us by the bank. If your service has been disconnected for returned check, the entire outstanding balance plus all returned check fees must be paid before the service is restored. In the event that two returned checks are presented in a twelve-month period the account will be placed on a cash only basis for six months. If another check is returned the account will be permanently placed on “Cash Only Basis.”

Payment Methods

Payment Methods

For your convenience, the City of Gulfport accepts the following forms of payment:

• Credit/Debit card payments – Credit/Debit card payments may be made in person, by phone, or online. We accept Visa, Mastercard, Discover and American Express.
• Cash or Check – accepted by mail, in person, or in the drop box located outside of City Hall
• Direct Debit – Automatic payment of your utility bill from your checking or savings account



The City of Gulfport has a curbside recycling program that currently recycles aluminum cans, steel cans, plastic bottles and containers marked #1 to #7, newspapers, cardboard (flattened) and mixed paper (office paper, magazines, phone books). Each week, on the resident’s designated recycling day, residents can place all recycled matters in the City’s recycling bins (blue and green) at curbside.

If you are currently recycling – THANKS!! If not, please take the time to pull out your recycling bins and start today. Lost your City issued recycling bins or don’t have any? You can pick up a bin at the Public Services Department located at 1617 49th Street South. If you are unable to stop by, please contact 893-1089 and we will arrange to have bins delivered to your home.


Reclaimed Water

Reclaimed Water

Although the City actively pursued this option, the supplier (City of St. Petersburg) has determined that it will not expand this alternative water source to the City of Gulfport. Although discussions with the City of St. Petersburg continue, if the program is adopted the costs associated with the expansion of the distribution system would be financed by the end users. Currently, it does not appear this service will be available in the near future.