MyGulfport.us The Official Website of the City of Gulfport

Bill Payment Options

The City of Gulfport is excited to offer residents an easy and convenient method of viewing and paying their utility bills online.

Alert Icon The City of Gulfport Utility Department announces the launch of an electronic check payment option in the online utility and marina bill payment system. Residents can easily access the payment portal 24/7 allowing for convenient bill payment at any time. The system now accommodates various payment methods, including credit/debit cards and electronic checks, providing residents with flexibility in payment. To access the online utility & marina billing website portal, please click here. For any inquiries regarding this new payment method or for more information about the City of Gulfport's utility services, we encourage you to reach out to our dedicated customer service team. They can be contacted via email at utilitiesinfo@mygulfport.us or by phone at 727-893-1016.

For Online Utility Bill Payment Options, please read the following:

  • Credit Card Payments – We accept Visa, Mastercard, Discover and American Express.
  • NEW Electronic Check (eCheck): Opt for paperless transactions with an eCheck using your checking or savings account.
  • One-Time Payment: Search our files for your billing statement using the account number and last payment amount. No registration is necessary.
  • First-time users: Registration is required to utilize our online service to its full capacity. Please have your Email Address, Account Number (found on your Utility Bill), and last payment amount accessible. You only need to register once, and you may add multiple utility accounts to your registration.
  • Service Reconnection: If your service has been disconnected, full payment of your account balance is necessary to restore service.

With Gulfport’s online payment system:

  • The payment program is real-time. When you make a payment, it shows up on your account as a pending payment right then!
  • Current and prior year account history is available.
  • A “Contact Us” link will allow you to email the City.
  • You can change your email address/login id quickly and easily.
  • You can pay multiple accounts at the same time.

Hours: Monday – Friday,  8:00 a.m. – 4:30 p.m.
Phone: 727-893-1016
utilitiesinfo@mygulfport.us

Hours: Monday – Friday,  7:00 a.m. – 3:30 p.m.
Phone: 727-893-1089
publicworksinfo@mygulfport.us

Hours: The Gulfport Marina Ship Store is open seven (7) days a week, three hundred sixty three (363) days a year.
Phone: (727) 893-1104
dfrain@mygulfport.us

Other Utility Bill Payment Options

Credit Cards – Credit/Debit card payments may be made in person, by phone, or online. We accept Visa, Mastercard, Discover, American Express and Apple Pay (Apple Pay only available in person). A $3.25 convenience fee will be applied when paying by phone.

Direct Debit – Sign up for AutoPay (automatic debits) from your bank account: Gulfport Utilities Direct Debit Form
Be sure to include a voided check, savings deposit slip, or have your bank complete the form. You may return the form in person, via our drop box located at City Hall, 2401 53rd Street South, Gulfport FL or scan and email the completed forms to utilitiesinfo@mygulfport.us.

Mail – Send the bill stub with your check information in the envelope provided with your statement to:

City of Gulfport Utility Billing-Customer Service Department
Gulfport City Hall
2401 53rd Street South
Gulfport, FL 33707

Payment drop box – Deposit a check or money order in our secure payment box. Please enclose your utility stub to ensure accurate payment processing; envelopes are on site for your convenience. 
Location: Right of the Front Door,  Gulfport City Hall Complex, 2401 53rd Street South

 

About Your Bill

About Your Bill

Utility bills are generated every month. Billing statements used by the City show all the component charges and the actual consumption.

Bills are due and payable when rendered. If payment is not received within twenty-one (21) days after the billing date, it is considered late and is assessed a delinquent charge in the amount of 5% per month on the unpaid balance. If service is disconnected, there will be a $30 reconnection fee and the entire account balance must be paid in full to have service restored.

For those constructing or refilling a pool, the City offers a program to adjust the sewer component of the utility bill. To utilize this program, contact the Utility Customer Service Department for meter readings before and after pool filling, with an associated $22.00 charge for the extra readings. However, based on current sewer charges, the program is economically advantageous only for pools exceeding 3,000 gallons. Please note that this service is unavailable for residents connected to the Pinellas County sewer system.

What To Do If Your Water Consumption Is Higher Than Normal

What To Do If Your Water Consumption Is Higher Than Normal

Leaks in your water distribution system are sometimes easy to detect by the sound. The most common leaks occur in the toilet. If there is a leak, the water level in the tank will normally remain low long after a flush therefore, the ball float never raises high enough to close the valve and the water runs continuously.

Some leaks in the toilet system can be very slow and more difficult to detect. However, one excellent method of spotting a slow leak is to put a couple of drops of food coloring into the tank. Leave the toilet untouched for an hour or so. If the coloring shows up in the bowl, it means the water is seeping past the ball stopper and the flush system is leaking. Test tablets are also available at the Utility Customer Service window during normal business hours.

You may also check for leaks by making sure all the water is turned off in the house and ensuring that all outside faucets are off. After confirming that all faucets are off, locate your water meter and determine if the dials are moving. If any of the dials are moving and all water is off, you have a leak somewhere from your meter to your house. If no faucets or toilets have a leak, a plumber should be called to review your system.

If you have any questions or concerns, you may contact Utility Customer Service in person, by phone, or by email during normal business hours.

Water/Sewer Administrative Adjustment Policy

Returned Checks

Returned Checks

There is a minimum charge of $25.00 for service and handling each time a check is returned to us by the bank. If your service has been disconnected for returned check, the entire outstanding balance plus all returned check fees must be paid before the service is restored. In the event that two returned checks are presented in a twelve-month period the account will be placed on a cash only basis for six months. If another check is returned the account will be permanently placed on “Cash Only Basis.”

Payment Methods

Payment Methods

For your convenience, the City of Gulfport accepts the following forms of payment:

  • ​Credit/Debit Card Payments: Conveniently make payments in person, by phone, or online using Visa, Mastercard, Discover, and American Express.
  • NEW Electronic Checks (eChecks): Opt for paperless transactions with eChecks, exclusively available online, directly from your checking or savings account.
  • Cash or Checks: Accepted via mail, in person at our office, or through the drop box located outside of City Hall.
  • Direct Debit: Automatically drafts your utility bill payments monthly from your checking or savings account for added convenience.

Utility Deposits

Utility Deposits

As of October 1, 2020, all new accounts (owner or tenant) must pay a utility deposit of $200.00. This refundable deposit is applied to the last utility bill and the remaining balance will be refunded when your service is disconnected. Commercial and multi-family account utility deposits are calculated based on two (2) times the estimated monthly utility bill for the property.