Why am I asked so many questions when I call the police?

It’s important to realize that we use a communications team consisting of call-takers and dispatchers. As the call-taker is gathering information, he or she is typing it into the computer so the dispatcher can instantly see it and relay the information to responding officers without the need to put you on hold.
This means that, in most cases, officers are being dispatched while you are talking to the call-taker. Call-takers are trained to gather as much information as possible about an incident. They do this so that the responding officers will have the information necessary in order to plan and organize an effective response. The safety of all persons involved is increased, as well as the chance of apprehending any perpetrators.