Start Utility Service
To open a utility account, applicants must submit a completed Utility Account Application along with the required documentation. Proof of ownership is required for property owners, and a lease agreement signed by both parties is required for tenants. A government-issued photo ID is required for all applicants, and a utility deposit must be paid before service can be activated. Applications may be submitted electronically using the online form, or in person using a paper application available at City Hall. All required documents must be submitted before 3:00 p.m., Monday through Friday, for same-day service. Applications received after 3:00 p.m. will be processed on the next business day. Once processed, service will be scheduled for activation, and a one-time account activation fee will appear on the first bill. Initial and final bills are prorated based on the number of days of service within the billing cycle and include all applicable charges at the current rate. Utility Account Application Form
Close Utility Service
To close an account or request disconnection of service, customers must call our office during business hours. A forwarding address and updated contact information are required so the final bill and any eligible deposit refund can be processed. Final bills are issued after a meter reading is taken at the time of disconnection. Disconnect requests are not accepted by email or voicemail. For account security, we may request verification of account ownership before processing a disconnect request. To request disconnection, please call (727) 893-1016, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Department Contact Information
Customer Service Department City Hall, 2401 53rd St. S. (727) 893-1016 | utilitiesinfo@mygulfport.us Office Hours: 8:00 a.m. – 4:30 p.m. Monday – Friday