Pay My Bills

Start Utility Service

To open a utility account, applicants must submit a completed Utility Account Application along with the required documentation. Proof of ownership is required for property owners, and a lease agreement signed by both parties is required for tenants. A government-issued photo ID is required for all applicants, and a utility deposit must be paid before service can be activated. Applications may be submitted electronically using the online form, or in person using a paper application available at City Hall. All required documents must be submitted before 3:00 p.m., Monday through Friday, for same-day service. Applications received after 3:00 p.m. will be processed on the next business day. Once processed, service will be scheduled for activation, and a one-time account activation fee will appear on the first bill. Initial and final bills are prorated based on the number of days of service within the billing cycle and include all applicable charges at the current rate.

Utility Account Application Form

Close Utility Service

To close an account or request disconnection of service, customers must call our office during business hours. A forwarding address and updated contact information are required so the final bill and any eligible deposit refund can be processed. Final bills are issued after a meter reading is taken at the time of disconnection. Disconnect requests are not accepted by email or voicemail. For account security, we may request verification of account ownership before processing a disconnect request.

To request disconnection, please call (727) 893-1016, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Utility bills are issued monthly and include a breakdown of all service charges, service dates, along with water usage.

Payment is due upon bill generation. If not paid within 21 days of the billing date, the bill is considered delinquent and a 5% late fee will be applied to the outstanding balance.

If service is disconnected due to non-payment, a $30 reconnection fee will apply. The full account balance must be paid before service can be restored.

If you are a property owner and plan to be away from your home for two months or more, you may request to have your water meter shut off by the City. If approved, you may qualify for a reduced monthly “standby bill.” This billing adjustment removes the active garbage service charge until your meter is turned back on. Contact Utility Billing – Customer Service for eligibility and scheduling.

Eligible property owners may request the City’s Service Ready rate, referred to as standby service in the ordinance, when the water meter is turned off by the City and the property will be unoccupied for an extended period. Service Ready status begins once the meter remains off for an entire billing cycle with no water use.

During this period, water service is shut off, and active garbage collection is not provided at the property. Only the base utility charges are billed; the active garbage pickup charge is removed once the meter has been off for the full cycle.

Service Ready cannot be applied automatically based on low or zero water use, as the meter must be officially turned off by City staff. Turn-off and turn-on service charges apply, so this option is only cost-effective if the meter will remain off for at least two full billing cycles.

The City of Gulfport offers a sewer billing adjustment for property owners on the City’s sewer system who are constructing or refilling a pool. To be eligible, you must request meter readings both before and after the fill. A $22.00 fee applies for these additional readings. This adjustment is generally cost-effective for pools larger than 3,000 gallons. Please note: the program is not available for properties connected to the Pinellas County sewer system.

In accordance with Florida law, a service and handling fee of at least $25.00 will be applied to each returned payment. This includes checks, eChecks, and rejected or returned credit/debit card transactions.

Service charges are as follows:

Utility Returned Check Charges

If your utility service is disconnected due to a returned payment, the full account balance—including all applicable fees—must be paid in full before service is restored.

Accounts with two returned payments within a 12-month period will be placed on a cash-only basis for six months. A third returned payment will result in permanent cash-only status.

A refundable $200.00 deposit is required for each unit on all new residential utility accounts (owners and tenants) as of October 1, 2020. The deposit will be applied to the final bill, and any remaining balance refunded when service is disconnected.

For commercial and multi-family properties, the required deposit is calculated as two times the estimated monthly utility bill per unit.