MyGulfport.us The Official Website of the City of Gulfport

Utilities Department

Utility Billing – Customer Service
Hours: Monday – Friday,  8:00 a.m. – 4:30 p.m.
Phone: 727-893-1016
Customer Service Email: utilitiesinfo@mygulfport.us

The City’s Utility Customer Service Department is located at the City Hall Complex at 2401 53rd Street South and is open Monday through Friday from 8:00am to 4:30pm. You can also reach the Customer Service Department by dialing 893-1016. There are convenient locations where you can drop your utility payment off. During normal business hours at the Customer Service window, and after hours you may drop payments at the drop box located by the front door of the City Hall Complex. When paying your utility bill in person or dropping off the payment, please bring or enclose your utility stub to ensure accurate payment processing.

For after-hours water or sewer emergency please call: (727) 582-6177

The Water Department responsibilities include the operation, maintenance and repair of the City owned potable water distribution system. The water distribution system consists of 38.5 miles of 1½-inch to 4-inch pipes, 27.3 miles of 6-inch to 12-inch pipes, 5,723 water meters, 467 backflow preventers and 386 fire hydrants and consumption averages 6.7 million gallons per week. The water is provided by the City of St Petersburg.

The Sewer Division responsibilities include the operation, maintenance and repair of the City owned sanitary sewer collection system. The wastewater collection system consists of 37 miles of gravity sanitary sewer lines, 694 manholes, 2 miles of force main, 2 lift stations and 68 miles of service laterals and averages 7.45 million gallons per week. Wastewater treatment is provided by the City of St. Petersburg’s Southwest Water Treatment Plant.

This program comprises the construction, cleaning, maintenance and restoration of the City’s stormwater drainage system. Facilities include stormwater inlets, catch basins, culverts and transmission lines, retention/detention ponds and outfalls. This includes 120,000 feet of drain lines, 211 stormwater inlets, catch basins, culverts and transmission lines, retention/detention ponds and 7 outfalls.

The City’s stormwater system is governed by a federal program called the National Pollutant Discharge Elimination System (NPDES). This program is funded by a monthly stormwater fee, as well as grants from the Southwest Florida Water Management District (SWFWMD).

What is Stormwater?

Recycling – Provides once-a-week collection of household recyclables. Curbside service is provided to all single-family and duplex homes, apartment/condo complexes, mobile home parks and smaller businesses. Items collected are plastic marked #1-#7, steel cans, aluminum cans, mixed paper, cardboard and newspaper. A drop off center is located at the Neighborhood Center, 1617 49th Street South, for glass containers (all colors), mixed paper and cardboard. 

For Recycling pick up information, times, and days please call the Public Works Department at (727) 893-1089 or visit https://mygulfport.us/public-works-department/residential-sanitation-service/. 

Gulfport Recycles, The City of Gulfport Recycling Guidelines

City Garbage collection is provided twice a week, either Monday and Thursday or Tuesday and Friday based on your residential address. For Sanitation/Recycling pick up information, times, and days please call the Public Works Department at (727) 893-1089 or visit https://mygulfport.us/public-works-department/residential-sanitation-service/. 

The City of Gulfport presently purchases and receives wholesale water and waste water services from the City of St. Petersburg under a long-term wholesale water and sewer inter-local agreement. Water is purchased at a wholesale rate from the City of St. Petersburg through the Tampa Bay Water Authority. The City of Gulfport’s rate structure supports a water system that supplies clean potable water to homes and business located within the boundaries of the City as well as a portion of the unincorporated area of Pinellas County. The City maintains watermains, service lines, valves, hydrants, meters and backflow devices, as well as reading water meters and performing water quality and water leak inspections. The City’s rate structure supports a sanitary sewer system, i.e. wastewater collection system composed of laterals, mains, and lift stations as well.

Southwest Florida Water Management District (SWFWMD) issued an executive order that affected all Pinellas County municipalities by October 1, 2001 to reduce water consumption by 5% through the use of various conservation methods. The main emphasis was placed on altering the City’s rate structure to provide for increasing rates for higher consumption in an effort to provide a monetary incentive (lower water bills) for conservation efforts of high-end users. This structure was implemented with the first billing in November 2001 and 52% of the residents who averaged less than the 3,000-gallon threshold at that time were not affected by the new structure.

On August 2, 2022 a utility rate restructure study was presented to City Council in an effort to repeal the minimum bill requirement, consisting of 2,000 gallons, and introduce a new structure comprising of a base rate plus volumetric charges. This structure was adopted and implemented with the first billing in October 2022 and residents who consume more than the 2,000-gallon threshold will not be affected by the new structure.

 

The new rates (adopted October 2022) are depicted below:

Water/Sewer Utility Fee

Water - City Ordinance No. 2022-05Sewer - City Ordinance No. 2022-06

Fiscal Year 2023 (October 1, 2022 —September 30, 2023):

Fiscal Year 2024 (October 1, 2023 —September 30, 2024):

Fiscal Year 2025 (October 1, 2024 — September 30, 2025):

WaterSewerWaterSewerWaterSewer
Base Charges: $17.74 per month$24.86 per month$19.16 per month$26.85 per month$20.69 per month$29.00 per month
City Water/Sewer customers will be charged a monthly base rate per living unit whether the water is on or off.
Usage/1,000 Gallons
0 – 2,000$1.00$1.00$1.08$1.08$1.17$1.17
2,001 – 3,000$9.88$13.42$10.67$14.49$11.52$15.65
3,001 – 5,000$11.18$14.14$12.07$15.27$13.04$16.49
5,001 – 10,000$12.51$14.82$13.51$16.01$14.59$17.29
10,001 – 15,000$13.81$15.56$14.91$16.80$16.10$18.14
15,001 – 20,000$15.13$16.26$16.34$17.56$17.65$18.96
20,001+$24.82$16.56$26.81$17.88$28.95$19.31
Additionally, City Water/Sewer customers will be charged volume charges per one thousand (1,000) gallons or fraction thereof of water consumed as shown by the water meter reading monthly.

Gulfport Florida City Seal
New Utility Accounts:

New Utility Accounts:

The Utility Billing Department is open weekdays 8:00AM to 4:30PM. Utility Billing is located at City Hall – 2401 53rd Street South

  • A deposit is required for all residential properties serviced by the City of Gulfport. This deposit must be submitted when applying for service activation and is applicable to both property owners and tenants.
  • Owners of multiple unit dwellings will be required to pay a deposit on each unit.
  • Commercial property may require a larger deposit according to our City Ordinance.
  • If a property occupant’s utility bill becomes two months overdue and the service is disconnected, the City will require payment of the entire past due amount before reinstating service. The deposit will be refunded once the account is closed and the final bill has been settled.

Required documentation:

  • Proof of ownership or, if renting, a valid tenant lease signed by both parties.
  • A valid government-issued I.D.

Utility Deposits

Utility Deposits

As of October 1, 2020, all new accounts (owner or tenant) must pay a utility deposit of $200.00. This refundable deposit is applied to the last utility bill and the remaining balance will be refunded when your service is disconnected. Commercial and multi-family account utility deposits are calculated based on two (2) times the estimated monthly utility bill for the property.

About Your Bill

About Your Bill

Utility bills are generated every month. Billing statements used by the City show all the component charges and the actual consumption.

Bills are due and payable when rendered. If payment is not received within twenty-one (21) days after the billing date, it is considered late and is assessed a delinquent charge in the amount of 5% per month on the unpaid balance. If service is disconnected, there will be a $30 reconnection fee and the entire account balance must be paid in full to have service restored.

For those constructing or refilling a pool, the City offers a program to adjust the sewer component of the utility bill. To utilize this program, contact the Utility Customer Service Department for meter readings before and after pool filling, with an associated $22.00 charge for the extra readings. However, based on current sewer charges, the program is economically advantageous only for pools exceeding 3,000 gallons. Please note, this service is unavailable for residents connected to the Pinellas County sewer system.

Payment Methods

Payment Methods

For your convenience, the City of Gulfport accepts the following forms of payment:

  • Credit/Debit Card Payments: Conveniently make payments in person, by phone, or online using Visa, Mastercard, Discover, and American Express.
  • NEW Electronic Checks (eChecks): Opt for paperless transactions with eChecks, exclusively available online, directly from your checking or savings account.
  • Cash or Checks: Accepted via mail, in person at our office, or through the drop box located outside of City Hall.
  • Direct Debit: Automatically drafts your utility bill payments monthly from your checking or savings account for added convenience.

Returned Checks

Returned Checks

There is a minimum charge of $25.00 for service and handling each time a check is returned to us by the bank. If your service has been disconnected for returned check, the entire outstanding balance plus all returned check fees must be paid before the service is restored. In the event that two returned checks are presented in a twelve-month period the account will be placed on a cash only basis for six months. If another check is returned the account will be permanently placed on “Cash Only Basis.”

Water Facts

Water Facts

In Florida, about 1.6 billion gallons of water are withdrawn and delivered every day for domestic use, with the average Florida resident using 87 gallons per day in and around their home.

*How Much Water Do You Use at Home:

  • Filling a bathtub uses anywhere between 35-50 gallons of water.
  • Older showerheads use up to 5 gallons of water per minute, while water-saving showerheads produce about 2 gallons per minute.
  • Flushing your toilet: Most new toilets use 1.6 gallons per flush, but older toilets use an average of 4 gallons.
  • Running a dishwasher can use anywhere between 6-16 gallons per cycle, whereas dishwashing by hand can use between 9-27 gallons.
  • Handheld hoses use 15 gallons per minute.

*United States Department of the Interior, United States Geological Survey

Reclaimed Water

Reclaimed Water

Although the City actively pursued this option, the supplier (City of St. Petersburg) has determined that it will not expand this alternative water source to the City of Gulfport. Although discussions with the City of St. Petersburg continue, if the program is adopted the costs associated with the expansion of the distribution system would be financed by the end users. Currently, it does not appear this service will be available in the near future.

What To Do If Your Water Consumption Is Higher Than Normal

What To Do If Your Water Consumption Is Higher Than Normal

Leaks in your water distribution system are sometimes easy to detect by the sound. The most common leaks occur in the toilet. If there is a leak, the water level in the tank will normally remain low long after a flush therefore, the ball float never raises high enough to close the valve and the water runs continuously.

Some leaks in the toilet system can be very slow and more difficult to detect. However, one excellent method of spotting a slow leak is to put a couple of drops of food coloring into the tank. Leave the toilet untouched for an hour or so. If the coloring shows up in the bowl, it means the water is seeping past the ball stopper and the flush system is leaking. Test tablets are also available at the Utility Customer Service window during normal business hours.

You may also check for leaks by making sure all the water is turned off in the house and ensuring that all outside faucets are off. After confirming that all faucets are off, locate your water meter and determine if the dials are moving. If any of the dials are moving and all water is off, you have a leak somewhere from your meter to your house. If no faucets or toilets have a leak, a plumber should be called to review your system.

If you have any questions or concerns, you may contact Utility Customer Service in person, by phone, or by email during normal business hours.

Water/Sewer Administrative Adjustment Policy

Duke Energy - Online Bill Payment/ Report an Outage

Continue to Duke Energy Online Bill Payment (External Website)

Providing reliable power is a priority for Duke Energy. However, sometimes there are circumstances beyond our control when you will lose power. This tool was created to help you monitor and track outages – helping you plan around this situation. Some of the features you can take advantage of include:

  • Access to the latest outage information 24/7
  • Map or table format views
  • County-specific estimates of power restoration when available
  • Two settings – Storm and non-storm mode (driven by outage volume)
  • A GoTo feature for searching outages by address (for security purposes, outage information will be returned to the city level)
  • A Favorites feature for fast access in the future
  • Power Outage Help and Report an outage