Utility Billing – Customer Service
Phone: (727) 893-1016
Email: utilitiesinfo@mygulfport.us
Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
For after-hours water or sewer emergencies, please call: (727) 582-6177.
The City’s Utility Customer Service Department is located at the City Hall Complex at 2401 53rd Street South and is open Monday through Friday from 8:00am to 4:30pm.
You can also reach the Customer Service Department by dialing (727) 893-1016. There are convenient locations where you can drop your utility payment off. During normal business hours at the Customer Service window, and after hours you may drop payments at the drop box located by the front door of the City Hall Complex.
When paying your utility bill in person or dropping off the payment, please bring or enclose your utility stub to ensure accurate payment processing.To ensure timely and accurate processing, please include your utility payment stub with all payments.
For online payment options and additional methods, please visit the Payment Options section.
The Water Department’s responsibilities include the operation, maintenance, and repair of the City-owned potable water distribution system. The water distribution system consists of 38.5 miles of 1½-inch to 4-inch pipes, 27.3 miles of 6-inch to 12-inch pipes, 5,723 water meters, 467 backflow preventers, and 386 fire hydrants, and consumption averages 6.7 million gallons per week. The water is provided by the City of St Petersburg.
The Sewer Division responsibilities include the operation, maintenance and repair of the City owned sanitary sewer collection system. The wastewater collection system consists of 37 miles of gravity sanitary sewer lines, 694 manholes, 2 miles of force main, 2 lift stations and 68 miles of service laterals and averages 7.45 million gallons per week. Wastewater treatment is provided by the City of St. Petersburg’s Southwest Water Treatment Plant.
This program comprises the construction, cleaning, maintenance, and restoration of the City’s stormwater drainage system. Facilities include stormwater inlets, catch basins, culverts and transmission lines, retention/detention ponds, and outfalls. This includes 120,000 feet of drain lines, 211 stormwater inlets, catch basins, culverts and transmission lines, retention/detention ponds, and 7 outfalls.
The City’s stormwater system is governed by a federal program called the National Pollutant Discharge Elimination System (NPDES). This program is funded by a monthly stormwater fee, as well as grants from the Southwest Florida Water Management District (SWFWMD).
Recycling – Provides once-a-week collection of household recyclables. Curbside service is provided to all single-family and duplex homes, apartment/condo complexes, mobile home parks and smaller businesses. Items collected are plastic marked #1-#7, steel cans, aluminum cans, mixed paper, cardboard and newspaper. A drop off center is located at the Neighborhood Center, 1617 49th Street South, for glass containers (all colors), mixed paper and cardboard.
For recycling pick up information, what is recyclable, times, days visit Public Works Sanitation Page or call (727) 893-1089
City Garbage collection is provided twice a week, either Monday and Thursday or Tuesday and Friday based on your residential address. For Sanitation/Recycling pick up information, times, and days, please call the Public Works Department at (727) 893-1089 or visit the Sanitation Service webpage.
Water and Wastewater Services
The City of Gulfport purchases its water and wastewater services wholesale from the City of St. Petersburg under a long-term interlocal agreement. Water is supplied through the Tampa Bay Water Authority.
The City’s water utility system serves both properties within Gulfport city limits and portions of unincorporated Pinellas County. Our rate structure is designed to sustain a reliable and safe drinking water system, which includes maintaining water mains, service lines, meters, valves, hydrants, and backflow prevention devices. In addition, City staff perform routine meter readings, water quality checks, and leak inspections.
The same rate structure also supports the City’s sanitary sewer (wastewater collection) system, which includes service laterals, sewer mains, and lift stations.
Water/Sewer Utility Fee
| Usage/1,000 Gallons | Water Fiscal Year 2026 (October 1, 2025 —September 30, 2026) | Sewer Fiscal Year 2026 (October 1, 2025 —September 30, 2026) | Water Fiscal Year 2027 (October 1, 2026 —September 30, 2027): | Sewer Fiscal Year 2027 (October 1, 2026 —September 30, 2027): | Water Fiscal Year 2028 (October 1, 2027 — September 30, 2028): | Sewer Fiscal Year 2028 (October 1, 2027 — September 30, 2028): |
|---|---|---|---|---|---|---|
| Base Charges*: | *$22.35 per month | *$31.32 per month | *$24.14 per month | *$33.83 per month | *$25.35 per month | *$35.52 per month |
| 0 – 2,000 | $1.26 | $1.26 | $1.36 | $1.36 | $1.43 | $1.43 |
| 2,001 – 3,000 | $12.44 | $16.90 | $13.44 | $18.25 | $14.11 | $19.16 |
| 3,001 – 5,000 | $14.08 | $17.81 | $15.21 | $19.23 | $15.97 | $20.19 |
| 5,001 – 10,000 | $15.76 | $18.67 | $17.02 | $20.16 | $17.87 | $21.17 |
| 10,001 – 15,000 | $17.39 | $19.59 | $18.78 | $21.16 | $19.72 | $22.22 |
| 15,001 – 20,000 | $19.06 | $20.48 | $20.58 | $22.12 | $21.61 | $23.23 |
| 20,001+ | $31.27 | $20.85 | $33.77 | $22.52 | $35.46 | $23.65 |
Additionally, City Water/Sewer customers will be charged volume charges per one thousand (1,000) gallons or fraction thereof of water consumed as shown by the water meter reading monthly.
References:
Ordinance 2025-05 & 2025-06
Fiscal Years run from October 1st - September 30th. (For example, Fiscal Year 2026 runs from October 1, 2025 - September 30, 2026.)